At IMS we aim to provide a value added Certification experience and are continuously adding new tips and tools to our website which we hope users find useful and informative.  Below are not only a number of forms which clients will require during their Certification period but also a number of useful documents to help them improve their system performance.  Guidance notes are regularly introduced to the site which are produce in house by our knowledgeable auditors which they also use whilst performing audits and reviewing audit reports. If you feel that additional information would be useful, please do not hesitate to contact us and we will endeavour to include them within this section.

Doc 07 Auditee Guidelines/Terms and Conditions (pdf)

Quality Policy (pdf)

Health and Safety Policy (pdf)

Equal Opportunities Policy (pdf)

Guidance notes on Root Cause Analysis (pdf)

Guidance notes on 5 Whys Technique (pdf)

Audit Questionnaire (pdf)

14001 Supplementary Audit Questionnaire(pdf)

AS 9100 & AS 9120 Supplementary Audit Questionnaire (pdf)

Corrective Action Plan Template (Doc)

Use of the IMS and UKAS logos (pdf)

Transfer Certification Questionnaire (pdf)

Guidance on completing the IMS Corrective Action Plan (pdf)

Example of Completed IMS Corrective Action Plan (pdf)

Guidance on Ishikawa Diagrams/Fishbone Diagrams/Cause and Effect Diagrams (pdf)

Auditee Feedback Questionnaire/Customer Satisfaction Survey (Doc)

Guidance Note on Corrective and Preventive Actions (pdf)

Terms and Conditions for Monthly Air Freshener (pdf)

Electrical Wiring Interconnection Systems Guidance Note (pdf)

QMS Audit days guidance based on IAF MD 5 (pdf)