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At IMS we consider that the most effective way for us to conduct our business is to work with our clients as a partnership. We strive to deliver a friendly and professional service with accuracy, integrity and in a confidential manner. A customer satisfaction survey is issued with every certificate requesting feedback on IMS’s performance and our auditors,
although we have not received any negative comments we aim to deal
with these in a timely manner in the hope of continual improvement.
Below are some of the comments we
have received via our customer satisfaction survey. If you would like a survey form or would like to leave us any feedback please complete the customer contact form on the contact us page.
All
survey results are reviewed when received and an analysis carried
out on an annual basis to identify specific areas of improvement and
introduce annual projects to target those areas. We are
currently working on some new systems to help improve customer
communications with regards to changes within the industry and IMS,
we hope to have something released in the near future which we feel
will show you how dedicated we are to providing our clients with up
to date information and improvement opportunities for their
businesses.
“Just a quick note to thank you all for the excellent service that we received, your support and professionalism made the achievement of our certification a rewarding and enjoyable (rather than stressful) experience. I would like to give praise in particular to our auditor, whose professionalism,
experience and understanding of key issues and elements in our business made the process both straight forward and informative; with the auditors findings and reports proving to be very relevant and constructive
in helping us with our aim to improve our services and standards.
We look forward to dealing with you again in the near future.”
“The help and professionalism your auditor, gave to us during his visit was far beyond the call of duty. A big thank you to all IMS staff who took and dealt with our long string of endless phone calls.”
“Thank you excellent service”
“Findings were either positive notes on informational in nature. Questions that were asked were helpful in that the prompted reflection.”
“Auditor was very professional and quick to understand our business”
“Tom Ward continues to provide excellent service and good advice. Our staff like and respect him, which is a real bonus in an audit situation.”
“Very satisfied with IMS especially in terms of honesty, feedback and suggestions we have received from Noel. He is great to work with.”
“With the coordination of project quality and IMS, we found an anticipated long and tedious project to be quite the opposite. Thanks for everything”
“we always look forward to Tom Ward’s visit, he is very helpful and a pleasure to deal with”
“I do not think there is any need to change anything, we were satisfied with the whole process, from beginning to end. We also look forward to a long and successful working relationship”
“I would highly recommend IMS’s services to other businesses”
“Thank you for your positive attitude last week”
“IMS’s expertise and experience in auditing has helped our company. As our business grows and the customer base continues to grow the auditors are very helpful in guiding us to make improvements to our QMS.”
“excellent professional Service”
“excellent Service, Thank you!”
“we have always found Noel and Gerry consistently provide us with valuable feedback on their findings and how we can improve”
“the auditor made our employees feel at ease during the audit and was pleasant to work with”
“the experience was extremely helpful and well appreciated by our organisation. I am very glad that we selected IMS as our registrar and look forward to our continuing relationship”
“we thank you for your efficient and professional approach, and the help and understanding of the auditor”
“Tom was both professional and friendly. He made the people he was auditing at ease and they were able to answer his questions without anxiety. Overall a very helpful experience”
“the auditors help us to understand the “whole picture” of ISO after each audit”
“what a credit to your company Mike is. As you can imagine I, like many I am sure, suffered the “auditor Dread” but was pleasantly surprised, Mike was both professional without being intimidating. Based on our experience with Mike I would not hesitate to recommend your company in the future”
“many thanks for a professional and painless audit”
“I would like to take this opportunity to thank you on behalf of myself and my client for the support and kind co-operation through our implementation process. I have to say that Terry showed utmost professionalism and expertise on behalf of your company and gave my client a thorough inspection of their processes and documents. His approach is excellent, with his polite and professional manner while keeping full focus on addressing all areas of the ISO 9001 standard he is a credit to IMS and I would not hesitate to put your company forward in the future.”
“typically I do not give high scores in questionnaires but I feel in this case they are necessary. I found the ISO audits an excellent opportunity to test the existing processes”
“Tow Ward was the auditor and he did an exceptional job. Clearly explained what he was in need of. The audit was of tremendous value as it pointed out areas of complacency that need addressing”
“15th June 2010-I very much enjoyed the experience.”
“28th July 2010-Even though the audit is a mandatory requirement it is also an opportunity to learn from the expertise of the auditor in terms of challenging processes etc.” |
